Erica Quigley is an author, speaker, and business operations expert specializing in process optimization and systems that drive efficiency and profitability.

Erica empowers leaders to streamline operations, elevate team productivity, and achieve long-term success.

Author | Speaker | Operations Expert

Erica Quigley

As Featured In

With over 15 years of operational expertise and as the author of Business Process Flow Mapping, Succinctly and the creator of the Poka-Yoke Process, Erica has redefined how businesses streamline their operations.

Under her leadership, Poka-Yoke Solutions has achieved significant milestones, including a key partnership with Trainual, WBENC and WOSB certifications, and recognition as one of the "50 to Follow Women-Owned Businesses" in 2023.

Additionally, Erica has been honored as a "Top CEO and Leader" in both 2023 and 2024.

With a proven track record in building and scaling operations for three high-growth companies before branching out on her own, Erica founded Poka-Yoke Solutions in 2018 and has built it to become a leader in operational consulting.

Erica holds a degree from Virginia Tech and a Master Certificate in Lean Enterprise Solutions from Villanova University. As CEO, her goal is to establish the Poka-Yoke Process as the gold standard in operations change management while driving the company toward tenfold growth.

CEO of Poka-Yoke Solutions

About Erica

-Erica Quigley

"Streamlining operations isn’t just about efficiency; it’s about empowering people, aligning processes, and integrating systems to create lasting impact and sustainable growth."

Hire Erica to Speak

Gain direction and insights on the proven strategy to facilitate long-term operational improvements.

How to Leverage the Poka-Yoke Process (for Companies or Consultants)

Learn how structured methodologies can drive efficient change across diverse industries.

Implementing Change Management Frameworks

Understand the key steps to creating consistent and effective standard operating procedures across various sectors.

Effective SOP Development

Learn from case studies where streamlined systems boosted profitability.

Real-World Success Stories: How Process Optimization Saved Businesses Time and Money

Discover techniques for creating scalable processes that deliver measurable results

Building Strategic and Scalable Company Operations

Speaking Topics & Workshops

“...Having had several interactions with Erica this past year, both in one to one and group environments, I’m amazed at how insightful a conversation with her always ends up being. I am a fairly process driven business owner, and even with my constant re-evaluation of my process toward an end result, it is refreshing to listen to someone for whom the process IS the end result. I’ve increased my internal process just by listening to her and how she thinks..” -Rick Ralston, Ralston Technical Solutions

“I just wanted to say thank you so much for your presentation this morning! I think it really resonated with our team and was the perfect message. I received a lot of very positive feedback throughout the day today on it too – so much thanks and appreciation for your tag-team presentation! You guys are rock stars!” - Jess Stover from BlackTree Healthcare Consulting

Testimonials

Read the Book

In a company, when the business process is defined, employees feel confident in their roles. They understand expectations and can easily identify when something is amiss or requires escalation. In Business Process Flow Mapping Succinctly, Erica Quigley will show you the activities that should occur in order to completely define a business process so you can identify and rectify gaps in communication, procedures, and teams. You will also learn a simple way to document the process so the project team working with you can feel confident in what they are being asked to execute.

Business Process Flow Mapping, Succinctly

Erica's Books

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A step-by-step guide to transforming business operations using the Poka-Yoke Process (PYP). This proven framework helps organizations streamline workflows, integrate systems, and empower teams for sustained efficiency. Covering key areas such as process flow, systems integration, and people management, the book provides detailed methods for mapping current processes and implementing lasting improvements. With real-world case studies, practical tools, and strategies for change management, it’s an essential resource for leaders seeking operational excellence and long-term success.

The Poka-Yoke Process
Mastering Operational Excellence

Easy Takes Years

How amazing is it when someone has the ability to take a really complicated idea and distill it down into something simple?

42% of company knowledge

Shouldn't everyone feel frustrated when they don't have information available to them? If they aren't, they likely have one foot out the door.

Org Chart V.s. Role Chart

Most companies have an org chart, but do they have a role chart? An org chart shows the people, a role chart shows the role-- which can be very helpful for true growth.